Privacy Policy

Ratesmiths respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.

This policy sets out how we collect and treat your personal information. “Personal information” is information we hold which may lead to the identification, or reasonable possibility of identification of an individual person.

1. What information we collect

(a) Ratesmiths will, from time to time, collect, receive, and store personal information you enter onto our website, provided to us directly or given to us in other forms.

(b) This Personal Information may include but is not limited to information such as your name, phone number, address, email address and financial or credit card information to enable us to provide our products and services to you, send information, communicate with you about our services and process your service requests. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, or communicate with customer support.

(c) Additionally, we may also collect any other information you provide while interacting with us.

2. How we collect your personal information

(a) Ratesmiths collects personal information from you in a variety of ways,

i. directly from you, when you interact with us electronically or in person, when you access our website and when we provide services to you.

ii. via a third parties who have identified you as someone who may wish to receive offers about our products and services, or as someone who has utilised design and fitout services..

3. Use of your personal information

(a) As a customer or prospective customer we may collect your personal information for a range of different purposes.

i. to provide you with information and updates about our products and services.

ii. to make you aware of new and additional products, services and opportunities available to you.

iii. to communicate with you about your account with us, including issuing bills and seek payment.

iv. to answer your enquiries and provide any information or documents you ask for

v. for administrative, planning, product or service development, quality control and research purposes relating to our products and services

vi. to use information we are permitted by law to use to establish or report on your creditworthiness

vii. to improve our products and services and better understand your needs as a customer.

viii. for marketing purposes where we have your express or implied consent to contact you using one or more types of personal information that we hold about you or where we are permitted by law to contact you.

(b) Ratesmiths may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

4. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services or by law.

(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ratesmiths, www.ratesmiths.com, its customers or third parties.

(d) Information that we collect may from time to time be stored, processed, disclosed or transferred between third party service providers located in countries outside of Australia. These may include, but are not limited to, Singapore.

(e) We may collect information and data provided by you, for the purposes of aggregating such information and data to provide to third parties. Any information and data which is collected under this clause will have any information which allows for the identification of individuals removed from it before it is provided to such third parties.

(f) If there is a change of control of in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(g) By providing us with your personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered and contemplated by this Policy. Where we disclose your personal information to third parties, we will ensure that the third party has a Privacy Policy equivalent to this one.

5. Security of your personal information

(a) Ratesmiths is committed to ensuring that the information you provide to is us secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot guarantee that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6. Access to your personal information

(a) You may request details of personal information that we hold about. A small administrative fee may be payable for provision of information. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@ratesmiths.com .

(b) There may be circumstances where we are unable to provide you, if this is the case we will information you in writing the reasons for refusing to provide this information and advise you how you can make a complaint.

7. Complaints about privacy

(a) If you have any complaints about our privacy practices, or believe that we have not complied with your rights under the APPs, please provide the specific details of your complaints via email to support@ratesmiths.com.

(b) We take all complaints very seriously and will investigate your complaint and provide you with a response within a reasonable timeframe once written notice is received. Please note that in some cases we may require additional information from you (such as proof of identity) to complete our investigation and respond to your complaint. We cannot be responsible for any delays in our response where you have not provided us with sufficient information to respond to your complaint.

(c) If you are dissatisfied with our response you should contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for further information.

8. Changes to Privacy Policy

(a) Please be aware that this Privacy Policy may be changed from time to time. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon the posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

(b) This Policy was last updated on 7th June 2021.

9. Website

(a) When you visit our website

When you visit our website (www.ratesmiths.com) we may collect certain information from the device used to visit our website, such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site to enable us to improve our service.

(b) Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. By rejecting cookies, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

(c) Third party sites

Our site may have links to other websites not owned or controlled by us. These links are provided for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ratesmiths is not responsible for the privacy practices of other websites. We encourage users to be aware, when they leave our website, to read the privacy statements of each and every website that collects identifiable personal information.